Understanding the Impact and Design of AI Teammate Etiquette

This manuscript describes a study that empirically evaluated the impact of AI teammate etiquette through a mixed-methods study that compares AI teammates that either adhere to or ignore traditional etiquette standards for machine systems. The quantitative results showed that traditional etiquette adherence led to greater trust, perceived performance in the AI, and perceived performance of the team as a whole. However, qualitative results revealed that not all traditional etiquette behaviors have universal appeal due to the presence of individual differences. This research provides the first empirical and explicit exploration of etiquette within human-agent teams, and the results of this study should be used further design specific etiquette behaviors for AI teammates.