The Spread of Trust and Distrust in Human-AI Teams
Shiwen Zhou, Wen Duan, Xiaoyun Yin, Matthew J. Scalia, Ruihao Hao, Nan Weng, Gregory Funke, Michael Tolston, Guo Freeman, Beau G. Schelble, Jamie Gorman, Nathan J. McNeese
Applied Ergonomics, 130, Article 104648 (2025)
Overview
The current study investigates how HAT members’ trust or distrust toward one another can be spread between human and AI teammates. Our objectives were to: (1) examine the spread of trust and distrust within HATs and their impact on team coordination, processing efficiency, performance, and subjective team trust; (2) examine whether team composition (majority human teammates versus majority AI teammates) ameliorates the negative impact of distrust spread and the extent that team composition hinders or facilitates the spread of trust; and (3) assess the relative contributions of communicative and behavioral trust and distrust spread within HATs.
Excerpted from the text; this work has no formal abstract.
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BibTeX
@article{zhou2025the,
title = {The Spread of Trust and Distrust in Human-AI Teams},
author = {Zhou, Shiwen and Duan, Wen and Yin, Xiaoyun and Scalia, Matthew J. and Hao, Ruihao and Weng, Nan and Funke, Gregory and Tolston, Michael and Freeman, Guo and Schelble, Beau G. and Gorman, Jamie and McNeese, Nathan J.},
year = {2025},
journal = {Applied Ergonomics},
note = {130, Article 104648},
doi = {10.1016/j.apergo.2025.104648}
}Topics
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